Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account information — such as name, username, email address, phone number, profile photo, and authentication credentials when you register or sign in (including via third-party sign-in providers you choose to use).
• Profile and user content — information you choose to provide in your profile, posts, messages, comments, trip plans, media uploads, and other content you submit through the Service.
• Location information — with your permission, precise or approximate location from your device to provide location-based features (for example, nearby places or trip planning). You can control location permissions in your device settings.
• Device and usage information — device type, operating system, app version, language, IP address, identifiers, crash logs, and information about how you use the Service (such as features accessed and interaction patterns).
• Communications — messages you send to us (for example, support requests) and communications within the Service where applicable.
• Payment information — if you make purchases through the Service, payment processing is handled by Apple, Google, or other payment providers. We do not store full payment card numbers on our servers.

We may also receive information from third parties (such as authentication providers or analytics partners) where you connect those services to Travelo.

2. How we use information

We use information to:

• Provide, operate, maintain, and improve the Service;
• Create and manage your account and authenticate you;
• Personalize your experience and show relevant content;
• Enable social, messaging, trip planning, and discovery features you request;
• Send service-related notices, security alerts, and support responses;
• Monitor, detect, prevent, and address fraud, abuse, and security issues;
• Comply with legal obligations and enforce our Terms and Community Guidelines;
• Analyze usage to improve performance and develop new features.

Where required by law, we rely on appropriate legal bases such as performance of a contract, legitimate interests, consent, or legal obligation.

3. How we share information

We may share information in these circumstances:

• With other users — according to your privacy settings and the features you use (for example, public profile information or content you post).
• Service providers — with vendors who help us operate the Service (hosting, analytics, customer support, email delivery, content moderation tools), subject to contractual protections.
• Third-party integrations — when you choose to connect third-party services or open third-party links, their privacy policies apply.
• Legal and safety — when we believe disclosure is required by law, to protect rights and safety, or to respond to lawful requests from authorities.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy or notice to you.

We do not sell your personal information.

4. Data retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes (such as backup, security, or fraud prevention).

5. Your choices and rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold about you;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Port your data in a machine-readable format where applicable;
• Opt out of marketing communications (service messages may still be sent).

You can update profile information in the app where available. To exercise privacy rights, contact support@heytravelo.com. We may need to verify your identity before responding.

If you are in the European Economic Area, United Kingdom, or certain U.S. states, you may have additional rights under applicable law. You may also lodge a complaint with your local data protection authority.

6. Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us personal information, contact us at support@heytravelo.com and we will take appropriate steps to delete it.

7. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy at https://heytravelo.com/privacy.html and update the effective date above. Material changes may be communicated in-app or by email where appropriate. Continued use after changes take effect constitutes acceptance.

10. Contact us

For privacy questions or requests, contact:

• Email: support@heytravelo.com
• Website: https://heytravelo.com

For Google Play and App Store listing purposes, this Privacy Policy is publicly accessible at https://heytravelo.com/privacy.html.