This page is for users of the Travelo mobile app (Android / iOS), published by Travelo Private Limited. You do not need to sign in on heytravelo.com to delete your account.
1. Delete in the Travelo app (recommended)
- Open the Travelo app on your phone.
- Sign in with the account you want to delete.
- Go to Profile → Settings → Account (or Account management).
- Choose Delete account.
- Confirm the deletion when prompted.
After confirmation, you are signed out and that account can no longer be used to sign in.
App link: Travelo on Google Play
2. Request deletion by email
If you cannot access the app, email support@heytravelo.com from the email or phone number linked to your Travelo account.
Please include:
- Subject: Travelo account deletion request
- Your Travelo username (if you have one)
- Registered email and/or mobile number
- A short confirmation that you want the account permanently deleted
We may ask for a simple verification step so we only delete the correct account.
3. What is deleted
When your account is deleted, we delete or anonymize personal data tied to that account, including where applicable:
- Profile details (name, username, bio, profile photo)
- Account credentials and sign-in identifiers we store for that account
- Your posts, stories/moments, and similar content you created
- Messages and social connections associated with the account, subject to technical and legal limits
4. What may be retained
Some information may be kept for a limited period when required for security, fraud prevention, legal compliance, accounting, or dispute resolution — for example limited server logs or records we must retain under law. Where we keep data, we restrict it to those purposes.
Full details are in our Privacy Policy.
5. How long it takes
- In-app deletion: processed when you confirm in the app.
- Email request: we aim to complete verified requests within 30 days (often sooner).
Questions: support@heytravelo.com