Travelo (“Travelo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Travelo website at heytravelo.com, our mobile applications for iOS and Android, and related services (collectively, the “Service”).
This policy is provided to meet app store requirements, including Google Play’s and Apple App Store’s requirement for a publicly accessible privacy policy URL. By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
1. Information we collect
We may collect the following categories of information:
- Account information — such as name, username, email address, phone number, profile photo, and authentication credentials when you register or sign in (including via third-party sign-in providers you choose to use).
- Profile and user content — information you choose to provide in your profile, posts, messages, comments, trip plans, media uploads, and other content you submit through the Service.
- Location information — with your permission, precise or approximate location from your device to provide location-based features (for example, nearby places or trip planning). You can control location permissions in your device settings.
- Device and usage information — device type, operating system, app version, language, IP address, identifiers, crash logs, and information about how you use the Service (such as features accessed and interaction patterns).
- Communications — messages you send to us (for example, support requests) and communications within the Service where applicable.
- Payment information — if you make purchases through the Service, payment processing is handled by Apple, Google, or other payment providers. We do not store full payment card numbers on our servers.
We may also receive information from third parties (such as authentication providers or analytics partners) where you connect those services to Travelo.
2. How we use information
We use information to:
- Provide, operate, maintain, and improve the Service;
- Create and manage your account and authenticate you;
- Personalize your experience and show relevant content;
- Enable social, messaging, trip planning, and discovery features you request;
- Send service-related notices, security alerts, and support responses;
- Monitor, detect, prevent, and address fraud, abuse, and security issues;
- Comply with legal obligations and enforce our Terms and Community Guidelines;
- Analyze usage to improve performance and develop new features.
Where required by law, we rely on appropriate legal bases such as performance of a contract, legitimate interests, consent, or legal obligation.
4. Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate business purposes (such as backup, security, or fraud prevention).
5. Your choices and rights
Depending on your location, you may have rights to:
- Access, correct, or delete personal information we hold about you;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Port your data in a machine-readable format where applicable;
- Opt out of marketing communications (service messages may still be sent).
You can update profile information in the app where available. To exercise privacy rights, contact support@heytravelo.com. We may need to verify your identity before responding.
If you are in the European Economic Area, United Kingdom, or certain U.S. states, you may have additional rights under applicable law. You may also lodge a complaint with your local data protection authority.
6. Children’s privacy
The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us personal information, contact us at support@heytravelo.com and we will take appropriate steps to delete it.
7. Security
We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. International transfers
We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy at https://heytravelo.com/privacy.html and update the effective date above. Material changes may be communicated in-app or by email where appropriate. Continued use after changes take effect constitutes acceptance.
10. Contact us
For privacy questions or requests, contact:
- Email: support@heytravelo.com
- Website: https://heytravelo.com
For Google Play and App Store listing purposes, this Privacy Policy is publicly accessible at https://heytravelo.com/privacy.html.
