Privacy Policy

1. Information we collect

We may collect the following categories of information:

We may also receive information from third parties (such as authentication providers or analytics partners) where you connect those services to Travelo.

• Account information — name, username, email, phone number, profile photo, and authentication credentials (including third-party sign-in providers you choose).
• Profile and user content — posts, messages, comments, trip plans, media uploads, and other content you submit.
• Location information — with your permission, precise or approximate location for nearby places, Circles discovery, and trip features. You can control location permissions in device settings.
• Device and usage information — device type, OS, app version, language, IP address, identifiers, crash logs, and feature usage.
• Communications — support requests and in-Service messages where applicable.
• Payment information — purchases are processed by Apple, Google, Razorpay, or other providers. We do not store full payment card numbers on our servers.

2. How we use information

Where required by law, we rely on appropriate legal bases such as performance of a contract, legitimate interests, consent, or legal obligation.

• Provide, operate, maintain, and improve the Service
• Create and manage your account and authenticate you
• Personalize your experience and show relevant content
• Enable social, messaging, trip planning, and discovery features
• Send service-related notices, security alerts, and support responses
• Monitor, detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our Terms and Community Guidelines
• Analyze usage to improve performance and develop new features

3. How we share information

We do not sell your personal information.

• With other users — according to your privacy settings and the features you use
• Service providers — hosting, analytics, support, email, moderation tools, under contractual protections
• Third-party integrations — when you connect them; their policies apply
• Legal and safety — when required by law or to protect rights and safety
• Business transfers — in connection with a merger, acquisition, or sale of assets

4. Data retention

We retain information as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. When you delete your account, we delete or anonymize personal data within a reasonable period, except where retention is required by law or for legitimate purposes such as backup, security, or fraud prevention.

5. Your choices and rights

Depending on your location, you may have rights to access, correct, or delete personal information; object to or restrict certain processing; withdraw consent; port your data; and opt out of marketing (service messages may still be sent).

You can update profile information in the app or on the web where available. To exercise privacy rights, contact support@heytravelo.com. We may need to verify your identity. You may also lodge a complaint with your local data protection authority.

6. Children's privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us personal information, contact support@heytravelo.com.

7. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy at https://heytravelo.com/privacy.html and update the effective date. Material changes may be communicated in-app or by email. Continued use after changes take effect constitutes acceptance.

10. Contact us

• Email: support@heytravelo.com
• Website: https://heytravelo.com