Help

Sign in and password

• Use the same email or username and password as the mobile app.
• If you forget your password, use Forgot password on the login page.
• Google and Facebook sign-in are available in the mobile app. On the web, use email or username.
• If your account has two-factor authentication, enter the 6-digit code after your password.

Account

• Change your password, deactivate, or permanently delete your account in Settings.
• Deleting an account removes your profile, posts, and messages. Type DELETE to confirm.
• Deactivating hides your profile until you sign in again.

Reporting and safety

• Use the report option on a post or profile when you see something that breaks the Community Guidelines.
• Do not share someone else's private information.
• Copyright complaints: see the Copyright page or email support@heytravelo.com with the URL and proof you own the work.

Creating content and bookings

Publishing posts, booking hotels or flights, and managing subscriptions are done in the Travelo mobile app. Open the app from Google Play or the App Store, or use the Create button on the web to jump into the app.