Effective date: September 21, 2026 · Contact: support@heytravelo.com
This Cancellation Policy explains how you can cancel a Travelo account, subscription, booking, or campaign on heytravelo.com and in the Travelo iOS and Android apps. Refunds that follow a cancellation are described in our Refund Policy at https://heytravelo.com/refund.
Cancel as early as you can. The deadline is the one shown on that event, experience, or hotel rate before you paid. Times are the start time stated on the booking, in the timezone shown there.
You can deactivate or permanently delete your account at any time in Settings, or by emailing support@heytravelo.com. There is no fee to close a free account. Deleting an account does not by itself refund a booking that is already non-refundable. Finish or cancel open bookings first, then delete the account.
You can cancel a Travelo subscription at any time. On Android, use Google Play subscription settings or the subscription section in the Travelo app. On iPhone or iPad, use Apple subscriptions. Cancellation stops the next renewal. You keep the plan until the end of the period you already paid for. It does not end the period early.
Open the event in the app and cancel your place before it starts. The host's policy, shown before you paid, decides whether that cancellation is free, partial, or not refundable:
Cancel from your booking in the app before the experience starts. Free cancellation is available until the deadline written on that listing (commonly 24 hours before the start, unless the listing says otherwise). After that deadline, the listing's terms apply and the booking may be non-refundable.
If you do not attend, the host may mark the booking as a no-show. A no-show is not a cancellation and is not refunded.
Cancel from the booking in the app, or email support@heytravelo.com with the booking reference, before the deadline on your rate. Free-cancellation rates can be cancelled at no charge until that deadline. Non-refundable rates can be cancelled only as a courtesy to the property; the price is not returned unless the property agrees or the law requires it.
Pages that only show a hotel or place for inspiration are not a reservation with Travelo. Cancel those directly with the hotel.
A paid guide is delivered when it unlocks in your account. There is no future service to cancel. If you have not received access, email support@heytravelo.com and we will unlock it or refund you under the Refund Policy.
You can pause or stop a promotion or ad campaign at any time in the business tools. Delivery stops as soon as the system applies the change. Amounts already spent on delivery stay spent. Unused balance is handled under the Refund Policy.
If a host, hotel, or Travelo cancels your confirmed paid booking, we email you and refund what you paid us for that booking, unless you accept another date or listing instead. We are not the organizer of community events or the operator of a hotel or experience. Their cancellation is what triggers this refund.
A cancellation counts when the app shows it as cancelled, or when we reply to your email confirming it, whichever happens first. Write to support@heytravelo.com if the app will not let you cancel and the free-cancellation window is still open. Keep the booking reference.