Effective date: September 21, 2026 · Contact: support@heytravelo.com
This Refund Policy explains when Travelo ("Travelo," "we," "us") refunds money you pay for the Travelo website at heytravelo.com, the Travelo apps for iOS and Android, and related paid features (the "Service"). It applies together with our Terms and our Cancellation Policy.
Browsing the feed, posting, messaging, and using free trip guides does not cost anything. This policy covers paid trip guides, paid Circle events and plans, local experiences, hotel or other supplier bookings we process, subscriptions, and business advertising.
The price, currency, and the specific cancellation or refund rules for a booking are shown before you pay. Those checkout terms control that purchase. If they conflict with a more general sentence below, the terms shown at checkout apply, except where the law gives you a stronger right.
Email support@heytravelo.com from the address on your Travelo account. Include your username, the booking or payment reference, the amount, the date, and a short reason. We confirm receipt and tell you whether the refund is approved.
Approved refunds go back to the original payment method (card, UPI, net banking, wallet, or app store). We do not send refunds to a different account unless the original method cannot receive them and we agree another method in writing.
A paid guide is digital content. You see the price before you unlock it. If we never grant access, or the guide is removed because it failed our safety checks before you could use it, we refund the full amount.
Once the full guide has been unlocked in your account, the purchase is complete. We do not refund it because you changed your mind, already travelled, or did not like the recommendations. We will refund or make it right if the guide is materially not what was described (for example the destination or day count is different from the listing) and you write to us within 7 days of purchase, before you have used most of the guide.
Hosts choose one cancellation policy. It is shown on the event before you pay. Your refund follows that policy and our Cancellation Policy:
Each experience shows its own cancellation and refund terms before payment. If you cancel inside the free-cancellation window stated on that listing, we refund the amount that listing promises (often the full price when you cancel at least 24 hours before the start).
If the host cancels, does not show up, or the experience cannot take place for a reason that is not your fault, we refund the amount you paid Travelo for that booking. Optional add-ons that were already provided are excluded.
When Travelo takes payment for a hotel or similar supplier booking, the rate rules shown before you pay decide the refund. A rate marked non-refundable is not refunded if you cancel or do not arrive, unless the supplier or the law requires it. A rate with free cancellation is refunded in full if you cancel before the deadline shown at checkout.
Some hotel and place pages are information only. They are not a Travelo booking and no Travelo refund applies. Any payment you make directly with the hotel follows the hotel's own policy.
Travelo subscriptions bought on Google Play or the Apple App Store are billed by that store. Cancel renewal in the store or in Travelo subscription settings. You keep access until the end of the period you already paid for. We do not refund the unused part of a period that has already started, except where Google or Apple issues a refund under their own rules. Ask the store for a store refund; we cannot reverse a store charge ourselves.
If you pay to promote a post or run ads, charges for delivery that already happened are not refunded. Unused prepaid balance that has not been spent can be refunded if you email support@heytravelo.com. If we fail to deliver a campaign because of a Travelo error, we refund the unspent amount or re-run the campaign, at your choice.
We review eligible requests within 5 business days. After we approve a refund, your bank, UPI app, card issuer, Razorpay, Apple, or Google usually shows it within 5 to 10 business days. That timing is controlled by them, not by us. Refunds are in the same currency as the charge.
Nothing in this policy limits a right you have under the Consumer Protection Act, 2019, or any other law that cannot be waived. These Terms are governed by the laws of India, as stated in our Terms.